Administration Portal

The Administration Portal is the operational control center for the E-Commerce Payment Gateway platform. It enables Customer teams to manage the entire merchant ecosystem — from onboarding and configuration to transaction monitoring, operational oversight, and platform governance.

Designed for banks and payment providers, the portal provides centralized management tools, operational dashboards, and governance controls to support secure, scalable, and compliant payment operations.

The Administration Portal supports multilingual operation, secure enterprise authentication, and integration with Customer identity systems.

Core capabilities

Merchant and Shop Management

Customer administrators can onboard, configure, and manage merchants throughout their lifecycle.

Key capabilities include:

• merchant onboarding and registration workflows

• merchant agreement management

• creation and management of merchant shops (E-shops)

• configuration of payment methods and settlement settings

• merchant portfolio monitoring and performance indicators

The platform supports multi-shop merchant structures, enabling merchants to operate multiple business channels within a single merchant relationship.

E-Shop Processing Configuration

The platform supports advanced E-shop processing profiles, allowing Customer administrators to configure transaction processing behavior at shop level.

Processing profiles can define parameters such as:

• payment method availability

• processing identifiers (MID, TID, IBAN)

• transaction limits and authorization models

• capture behavior and operational rules

• card brand or country restrictions

This flexible configuration allows multiple business models or payment scenarios to operate under the same merchant integration.

Transaction Monitoring and Operations

The Administration Portal provides comprehensive visibility into transactions processed through the platform.

Administrators can:

• search and filter transactions across merchants and shops

• review detailed payment information and transaction lifecycle events

• monitor payment flows across multiple payment methods

• initiate operational actions such as refunds or transaction cancellation where permitted

This enables Customer teams to respond quickly to operational issues and maintain control over payment processing activities.

Business Dashboards

The portal provides business intelligence dashboards that give Customer teams insight into platform activity and merchant performance.

Dashboards may include:

• merchant and shop portfolio growth

• processed transaction volumes

• approval and failure rates

• payment method distribution

• transaction trend analysis

These dashboards help administrators monitor platform performance and merchant activity in near real time.

Technical Monitoring Dashboards

In addition to business analytics, the portal provides technical monitoring dashboards for operational oversight of the payment platform.

Technical dashboards provide visibility into:

• platform uptime and availability

• API usage and request volumes

• response time and latency metrics

• availability of acquiring interfaces

These monitoring tools help Customer teams identify system performance trends and maintain service reliability.

To-Do Workspace and Operational Governance

The Administration Portal includes a dedicated To-Do workspace that highlights operational actions requiring administrative attention.

Examples include:

• merchant onboarding approvals

• agreement changes

• configuration updates

• compliance verification tasks

Critical actions can follow controlled approval workflows, supporting governance processes and internal operational policies.

Checkout Page Builder

Customer administrators can manage the configuration of hosted checkout pages within the white-label payment gateway environment.

The Checkout Page Builder allows administrators to:

• define default checkout configurations

• apply merchant-specific branding and customization

• configure payment method display options

• manage checkout footer content such as legal links and support information

All customization changes may be subject to controlled approval workflows to ensure governance and consistency.

Reporting and Analytics

The portal provides reporting tools that enable Customer teams to generate and export operational reports for analysis, reconciliation, and oversight.

Available reporting capabilities include:

• transaction reports

• merchant portfolio reports

• payment method activity reports

• export of operational data for external analysis

Reports can be exported in common formats such as CSV for further processing.

Security and Access Management

The Administration Portal includes enterprise-grade security and governance controls.

Secure authentication

Access to the portal supports integration with Customer identity systems including:

• Active Directory / enterprise SSO

• multi-factor authentication

• secure login mechanisms

Role-based access control

Role-based access control (RBAC) ensures that users only access functionality relevant to their responsibilities.

Audit trail

All administrative actions are recorded in a secure audit trail, ensuring traceability and supporting internal governance and regulatory compliance.

Key benefits

• Centralized management of the merchant ecosystem

• Full operational visibility across merchants, shops, and transactions

• Integrated business and technical dashboards

• Built-in operational governance with approval workflows

• Secure enterprise authentication and access control

• Comprehensive reporting and analytics tools