Availability

The EGW Administration Portal provides real-time visibility into the operational status and performance of the entire E-commerce Payment Gateway ecosystem. Bank operators can monitor key performance indicators, detect anomalies, and take timely action to maintain optimal service levels.

Real-Time Operational Insights

Bank administrators have access to a comprehensive availability dashboard offering a centralized view of:

• Platform Health Overview - View the overall operational status of the gateway infrastructure from application perspective.

• Transaction Throughput - Monitor Transactions Per Second (TPS) in real time, broken down by payment method (Card, A2A, MOTO, etc.).

• Merchant Activity Monitoring - Analyze transaction volumes, peak hours, and anomalies across individual or grouped merchants.

• API Availability - Real-time and historical status of core EGW APIs:

  • Payment Initiation API

  • Merchant Portal API

  • Card Processing API

  • Acquirer and Bank APIs

• Response Time and Latency - Track average and percentile response times per API, including latency trends by geography, merchant, and method.

Performance Metrics and Alerts

• Custom Threshold Alerts -Set and receive alerts for API slowdowns, TPS anomalies, or unusual merchant activity.

• Interactive Dashboards -Filter and drill down by:

  • Time range

  • Payment method

  • Merchant

  • Geographic region

  • API type

• Latency Heatmaps - Visualize latency trends across regions or endpoint groups to identify routing or network issues.

• Uptime Graphs and Logs -Access historical uptime data, root causes of previous disruptions, and recovery logs.

Use cases

Spot sudden spikes in transaction activity or traffic load for real-time mitigation.

Adjust routing based on traffic and latency insights to optimize performance.

Track availability per merchant group to enforce or evaluate service-level agreements (SLAs).