> For the complete documentation index, see [llms.txt](https://doc.ecomm.api.tietoevry.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.ecomm.api.tietoevry.com/monitoring/availability.md).

# Availability

The EGW Administration Portal provides real-time visibility into the operational status and performance of the entire E-commerce Payment Gateway ecosystem. Bank operators can monitor key performance indicators, detect anomalies, and take timely action to maintain optimal service levels.

## Real-Time Operational Insights

Bank administrators have access to a comprehensive availability dashboard offering a centralized view of:

* Platform Health Overview - View the overall operational status of the gateway infrastructure from application perspective.
* Transaction Throughput - Monitor Transactions Per Second (TPS) in real time, broken down by payment method (Card, A2A, MOTO, etc.).
* Merchant Activity Monitoring - Analyze transaction volumes, peak hours, and anomalies across individual or grouped merchants.
* API Availability - Real-time and historical status of core EGW APIs:
  * Payment Initiation API
  * Merchant Portal API
  * Card Processing API
  * Acquirer and Bank APIs
* Response Time and Latency - Track average and percentile response times per API, including latency trends by geography, merchant, and method.

## Performance Metrics and Alerts

* Custom Threshold Alerts -Set and receive alerts for API slowdowns, TPS anomalies, or unusual merchant activity.
* Interactive Dashboards -Filter and drill down by:
  * Time range
  * Payment method
  * Merchant
  * Geographic region
  * API type
* Latency Heatmaps - Visualize latency trends across regions or endpoint groups to identify routing or network issues.
* Uptime Graphs and Logs -Access historical uptime data, root causes of previous disruptions, and recovery logs.

## Use cases

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td>Spot sudden spikes in transaction activity or traffic load for real-time mitigation.</td></tr><tr><td>Adjust routing based on traffic and latency insights to optimize performance.</td></tr><tr><td>Track availability per merchant group to enforce or evaluate service-level agreements (SLAs).</td></tr></tbody></table>


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