Notification

The Tietoevry E-Commerce Payment Gateway features a advanced Notification Framework designed to ensure timely, transparent, and actionable communication between all key participants in the payment ecosystem — including merchants, the Gateway owner (bank or PSP), and end-users.

The system supports both internal operational notifications and external transactional alerts, delivered via multiple channels, and accessible through role-based portals.

Notification Types

Internal Notifications	System-generated alerts related to configuration, onboarding, fraud, or operational events between the merchant and EGW owner.	Merchant & Bank
External Notifications	End-user-facing messages triggered by merchants, such as payment confirmations or basket reminders.	End-Customer
System Alerts	Platform-wide notices like scheduled maintenance, downtime, or deployment status.	Merchant & Bank

Notifications in the Merchant Portal

The Notifications menu in the Merchant Portal provides merchants with a centralized view of all alerts relevant to their operations.

Key Capabilities:

• Unified inbox showing internal and external messages

• Filter and search by type, status, and date

• Detailed view of content, delivery status, and source

• Email delivery of internal notifications for important updates

• Role-based targeting (e.g., send settlement notices to finance users)

Typical Internal Notifications:

• New shop creation or activation

• Merchant request for payment method enablement

• Legal or compliance document updates

• Fraud review alerts

• Payout configuration changes

Typical External Notifications:

• Payment confirmation to end-users

• Refund processing confirmation

• Abandoned checkout reminders

• Basket activity alerts

• Shipping updates (via merchant system integration)

Notifications in the Administration Portal (EGW Owner)

The EGW owner (Bank or PSP) has full visibility and control over internal notifications and approval workflows through the Administration Portal. These notifications ensure smooth collaboration across operations, compliance, and support teams — and include both merchant-originated events and internal actions initiated by bank users.

Key Functions:

• View Merchant-Specific Notifications and Alerts - Monitor requests, updates, and system events related to individual merchants or across all tenants.

• Approve/Reject Merchant Requests - Process operational requests such as:

  • Activation of new shops

  • Enabling/disabling payment methods

  • Payout account changes

  • Legal/compliance document reviews

• Set Platform-Wide Notification Rules and Policies - Define what triggers notifications (e.g., configuration changes, risk events), which users are notified, and through which channels (portal, email, etc.).

• Bank-Initiated Change Management Workflows - When a Bank Administrator performs a configuration change on behalf of a merchant or tenant (e.g., enabling A2A payments or updating branding):

  • The change may require confirmation from a second administrator (4-eye principle).

  • This action appears as a pending approval notification visible in the bank’s internal notification queue.

  • Full audit trail is maintained, showing initiator, reviewer, timestamp, and action taken.

• Cross-Team Collaboration - Notifications can be assigned or routed to specific bank user roles (e.g., compliance officer, risk manager, product owner), ensuring proper handoff and task ownership.

Notification Configuration

Merchant Controls:

• Enable/disable specific notifications

• Configure delivery channels per user role

• Manage templates for external messages

EGW Owner Controls:

• Define global notification triggers

• Customize platform templates

Key Benefits

• Ensures real-time awareness across all stakeholders

• Reduces manual follow-ups and onboarding delays

• Improves end-user experience and merchant engagement

• Centralizes communication into secure, auditable workflows