Payout management

The Payout Functionality of the Tietoevry E-Commerce Payment Gateway (EGW) empowers acquiring banks, PSPs, and financial institutions to initiate and manage outbound payments — such as merchant settlements, refunds, and partner disbursements — directly through the EGW Merchant portal or APIs.

It is designed to streamline payout operations by providing a unified orchestration layer while relying on the hosting institution’s internal systems and payment infrastructure for execution and compliance.

How It Works

1. Initiation - Payouts are triggered by authorized merchants or internal users via EGW’s API or web interface.

2. Validation - EGW performs internal validations on the request structure, amount limits, user permissions, and configurable business rules (e.g., approval flows).

3. Integration with Bank Systems - EGW integrates with the host bank’s:

   • Core banking or/and ledger system to check balances and post accounting entries

   • Internal authorization or settlement systems to reserve or debit funds

   • Optional: fraud or AML engines (via API callout or event trigger)

4. Payment Execution - EGW does not directly connect to payment rails. Instead, it delegates final payment execution to the bank’s existing infrastructure, such as:

   • SEPA SCT / SEPA Instant via bank’s payment hub

   • Domestic RTGS or ACH systems

   • Card scheme channels (e.g., Visa Direct) already used by the bank

   • Internal APIs for A2A or wallet transfers

5. Confirmation and Reporting - EGW tracks status updates and reconciles with the bank’s systems to provide full visibility through the merchant portal and API callbacks.

Key Capabilities

• Unified payout orchestration for multiple use cases

• Seamless integration with core and payment systems

• Configurable user roles, limits, and approval flows

• Webhooks and reporting for real-time status visibility

• Full audit trail and transaction logging

• PCI DSS ready and secure by design

Compliance Responsibility - EGW does not perform KYC, KYB, AML, or sanctions checks natively. These checks must be handled by the hosting institution, either before allowing payout initiation or during internal processing. EGW can interface with external compliance services if required.

Payout Functionality in the Merchant Portal

The Merchant Portal provides a user-friendly interface for managing payouts directly from the E-Commerce Payment Gateway. Designed for operational efficiency and ease of use, the portal allows authorized merchant users to initiate, track, and manage disbursements without requiring direct API integration.

Available Functions for Merchants

Feature	Description
New Payout	Create a one-time payout by entering recipient details, amount, and reference.
Bulk Upload	Upload a CSV/Excel file to initiate multiple payouts in a single action.
Scheduled Payouts	Define future-dated payouts or set recurring payouts (e.g., weekly settlements).
Beneficiary Management	Save, edit, or remove frequently used payout recipients for faster future use.
Payout History	View and filter past payouts by status, date, amount, or recipient.
Status Tracking	Monitor real-time payout statuses: pending, processing, failed, or completed.
Download Reports	Export transaction logs and payout summaries for reconciliation and audit.
Role-Based Access	Different permissions for users (e.g., initiator vs. approver).
Approval Workflow	(If enabled) Require secondary approval for payouts over a defined threshold.

Optional Add-Ons

• Real-time webhook notifications to merchant backend

• API token management for hybrid API + portal users

• Alerts for failed or delayed payouts