White-label

The Tietoevry E-Commerce Payment Gateway is built with full white-label capability, enabling banks, PSPs, and acquirers to offer a fully branded, merchant-facing payment experience under their own name — without revealing the underlying platform provider.

This model is ideal for financial institutions that want to extend their product portfolio with e-commerce services, maintain control over customer relationships, and reinforce brand identity — while relying on a proven, secure, and scalable payment infrastructure.

Core White-Label Features

Feature	Description
Brand Customization	Apply the bank or PSP’s logo, color scheme, and visual identity across all user-facing components.
Custom Domain & DNS Support	Deploy the solution on a custom domain (e.g., checkout.bankname.com) to ensure full brand continuity.
Multi-Tenant Management	This allows the Gateway owner to operate as a Payment-as-a-Service provider, offering dedicated, white-labeled EGW environments under each client’s brand, with full data and configuration isolation.
Custom Transaction Receipts	Branded PDF/email receipts for customers, including bank logos, contact info, and localized text.
Analytics & Dashboard Customization	Custom visual themes and widgets for merchants inside the branded Merchant Portal.
Custom Webhooks & Callback URLs	Define institution-specific endpoints for payment updates, optionally with branded headers or payload extensions.
White-Label API Gateway URL	Offer merchants API access under a custom domain (e.g., api.bankname.com) for full brand continuity even at integration level.
Marketing Banners & Merchant Promotions	Allow branded banner placements or campaigns inside the Merchant Portal to promote bank products, campaigns, or updates.
Custom Authentication Provider Integration	Integrate the white-labeled Merchant Portal with the institution’s IAM/SSO solution (e.g., Azure AD, Keycloak).
Branded QR Code Generator	QR codes (for payment or request-to-pay) include the institution’s logo and style, supporting offline branding.
Co-Branded Onboarding Pages	Custom onboarding journeys (forms, emails, T&Cs) for merchant registration under the bank’s brand.
Merchant Portal White-Labeling	Provide merchants with a branded self-service portal under the institution’s identity.
Email & Notification Branding	All system-generated emails, alerts, and webhooks reflect the institution’s sender name, style, and contact details.
SMS Message Customization	SMS notifications (e.g., OTP, payment confirmation) are sent under the institution’s sender ID where supported, with customizable message text templates.
Legal & Regulatory Text Customization	Configure institution-specific terms of service, privacy policies, and consent language.
Language & Locale Control	Support multi-language UI settings under the institution’s locale policies and regional preferences.

Multi-Tenant Management

The Tietoevry E-Commerce Payment Gateway supports full multi-tenant architecture, enabling the Gateway owner (typically a bank or PSP) to create and manage independent, fully branded tenant instances for their institutional clients — such as other banks, PSPs, or payment facilitators.

This allows the Gateway owner to operate as a Payment-as-a-Service provider, offering dedicated, white-labeled EGW environments under each client’s brand, with full data and configuration isolation.

Key Capabilities

Capability	Description
Dedicated Tenant Instances	Each client bank or PSP gets its own logically isolated EGW environment with independent merchant base, branding, settings, and APIs.
White-Label Branding per Tenant	Every tenant can have unique visual branding, domain name, portal customization, and payment configurations.
Configuration Isolation	Payment methods, risk rules, settlement flows, and compliance policies are independently managed per tenant.
Data Segregation	All transaction, merchant, and user data is logically separated at the tenant level to ensure security and regulatory compliance.
Custom Admin Access	Tenant-level administrators can manage their merchants, content, reports, and support, without visibility into other tenants.
Usage & Billing Metrics per Tenant	Track operational metrics and license usage per tenant for internal cost management or resale purposes.

Governance & Control

The white-label model provides institutions with significant branding flexibility while maintaining centralized control of content and compliance through the Tietoevry-managed platform.

Key Aspects

• Content & Design Management via CMS - Gateway owners can manage merchant-facing content and adjust brand elements through the built-in Content Management System (CMS). This includes page texts, legal disclaimers, visual assets, and interface structure — within defined limits set by the platform.

• Template & Theme Enforcement - Institutions can define and apply UI themes (colors, fonts, logos) for merchants under their brand umbrella, ensuring consistency across all hosted checkout pages and portals.

• Compliance & Accessibility by Design - Accessibility (e.g., WCAG 2.1), PCI DSS, and other regulatory compliance requirements are built into the EGW platform and maintained by Tietoevry as the software vendor. Institutions benefit from ready-made compliance without needing to handle the technical certification process themselves.

• Merchant Access Control - Role-based access policies allow institutions to define what branding or configuration capabilities each merchant can access via the Merchant Portal.

Deployment Options

White-label support is available in both:

• Managed Service – Hosted and operated by Tietoevry, but fully branded to the institution.

• On-Premises – Installed within the bank’s own infrastructure with complete branding and integration flexibility.

Business Model Benefits

• PSP & Bank Enablement - Empower partner banks and PSPs to launch their own branded payment gateway service without infrastructure investment.

• Fast Time-to-Market. - Enable onboarding of new white-label tenants with minimal setup effort using pre-defined templates and policies.

• Revenue Expansion - Monetize the EGW platform as a shared service by offering fully managed, branded payment solutions to downstream partners.