# Managed Service Price Policy

Tieto offers EGW as a Managed Service under a transparent and scalable pricing model designed to meet both business and regulatory needs. This model includes Installation & Deployment, Subscription Licensing, and Ongoing Support, all delivered within a secure, PCI DSS-compliant public cloud infrastructure located in the EU region.

## Installation & Deployment

The initial setup cost is determined based on the complexity of deployment and customization requirements.

This one-time Installation and Deployment project includes:

* Pre-study & Requirements Analysis - Understanding your current architecture, payment flows, and business needs.
* Service Setup - Configuration of the solution, payment methods, and fraud prevention with default policies.
* Customization - Implementing the owner's branding incorporating additional specific customizations.
* Integration and Assistance -Technical onboarding and system-to-system integration support (e.g., with backend systems, Cards System, CRM, ERP, SMS, Mail, etc,).
* ICO Integration - integration to VISA, Mastercard, or other local payment services on behalf the solution owner.

{% hint style="info" %}
Custom requirements, advanced routing logic, or multi-tenant setup may incur additional costs.
{% endhint %}

## Licensing – Monthly Subscription Fee

EGW Managed Service is licensed via a predictable monthly subscription fee that includes:

* Infrastructure hosting in Tietoevry’s EU public cloud
* Platform maintenance, software upgrades, and hotfixes
* Security and compliance operations (PCI DSS, GDPR, ISO standards)
* Automated scaling and performance tuning
* Access to Merchant and Administration Portals
* Use of sandbox/testing environments
* Monitoring and alerting tools
* Incident management and SLA-backed availability

### **Volume-Based Licensing**

Each subscription includes a pre-defined transaction volume pack. Beyond this threshold, a tiered pricing model applies for additional transactions.

### **Scalability & Extensions**

The license model supports future platform extensions and feature upgrades, including:

* Enablement of new payment methods (e.g., A2A, Wallets)
* API aggregation coverage
* Expansion of fraud prevention capabilities
* Optional white-labeling modules
* Third-party integrations

{% hint style="success" %}
This single monthly fee eliminates hidden costs and supports accurate budgeting for customer
{% endhint %}

### Licensing Scope & Limitations

Depending on the selected plan and contract, licensing may include specific constraints:

* Geographic Scope - Access may be limited to specific countries or regions as defined in your agreement.
* Merchant Limits - A cap on the number of supported merchants may apply. Additional merchants can be added under extended plans.
* 3D Secure SDK - The 3D Secure SDK (for mobile apps) is available as an optional licensed add-on and is included only in advanced or custom plans.
* API Rate Limits -API usage is monitored and throttled based on agreed thresholds to ensure fair and stable platform usage.

## Support & Service Inclusions

**Included as part of the subscription**, Tietoevry ensures:

* 24/7/365 Technical Support
* Real-time Monitoring and Alerts
* Automated Scaling and Load Balancing
* Continuous Feature Updates
* Updates the ICO Mandate
* Security updates
* SLA Commitments on Uptime and Response Time

## Summary

{% tabs %}
{% tab title="Installation Fee" %}
One-time fee based on scope and complexity
{% endtab %}

{% tab title="Monthly Subscription" %}
Covers infrastructure, support, upgrades, compliance, and operations
{% endtab %}

{% tab title="Support & Monitoring" %}
Included in subscription -  24/7 coverage, proactive monitoring, SLAs
{% endtab %}
{% endtabs %}


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