Sandbox Guide

What Is the Sandbox?

The Tietoevry E-commerce Payment Gateway (EGW) Sandbox is a secure, isolated test environment that simulates the production behavior of the EGW platform—allowing you to explore and validate its capabilities without processing real transactions.

It is designed for merchants, acquirers, banks, and PSPs to safely evaluate the platform’s functionality and test integrations before going live.

This particular sandbox is intentionally designed to demonstrate our core capabilities and includes a limited set of features. It provides a quick and structured overview for interested parties, helping you gain a first impression and make informed decisions. It also serves as a starting point for deeper discussions with the Tietoevry team about the full platform capabilities described in our official documentation.

What’s Available in the Sandbox?

The sandbox provides a limited but functional set of tools and services, including:

Merchant API (Test Mode)

• Payment Initiation

• Get Payment Status

• Cancel Paymets

• Tokens

Gateway Hosted Checkout Page (Demo Mode)

You can simulate purchases using a secure, hosted checkout page, with limited payment methods:

• Card Payments

  • Mastercard (dummy only)

  • Mastercard Click-to-Pay (demo mode)

• Bank Account

  • Limited to a single demo bank, for Account-to-Account payments

Demo Store

Includes a simple, pre-integrated Demo Shop where you can walk through the end-to-end purchasing flow—from product selection to simulated payment confirmation.

Demo Store

Merchant Portal (Sandbox Mode)

Once logged in, you will have access to the sandbox version of the Merchant Portal, where you can:

• View the Home Dashboard with payment stats and insights

• Access Orders to review all your test transactions

• Explore API Documentation and test guides

• Manage basic Business Settings

• Create up to 5 Test Shops

• Use the Checkout Branding Tool to test white-label configurations

• View (but not modify) User Management

This is a limited scope environment. Some features are restricted or mocked. It is not intended for performance testing or full-scale certification. This introductory experience is designed to give you a clear view of EGW’s integration model, user interface, and core features—allowing you to confidently prepare for production onboarding.

Registration Process

To access the Tietoevry E-commerce Payment Gateway Sandbox, you must first complete a registration.

1

Submit the Contact Form

Begin by filling out the “Your Access” form available on our website. Please ensure you provide a valid business email address and relevant contact details.

2

Tietoevry Sales Contact

After submitting the form:

• A Tietoevry sales representative will contact you to discuss your interest and use case.

• Once both parties agree to proceed, Tietoevry will trigger the sandbox registration process.

3

Receive the Invitation Email

You will receive an email from "[email protected]" sent to the email address you provided in the “Your Access” form.

The email subject :

"Update Your Account"

This message includes a link labeled: “Link to account update”

4

Complete Your Registration

After clicking the “Link to account update” in the invitation email, follow these steps to finalize your sandbox access:

1. Informational Page

You will be redirected to an informational landing page.

• Read the content carefully.

• Click “Click here to proceed” to continue.

1. Two-Factor Authentication Setup

To secure your account, you’ll be prompted to configure two-factor authentication (2FA).

• Use a mobile authentication app such as FreeOTP or Google Authenticator.

• Scan the QR code shown on the screen.

• Enter the generated one-time code into the form.

• Provide a name for your device (e.g., “John’s iPhone”).

• Click “Submit”.

1. Set a Secure Password

After 2FA setup, you’ll be redirected to the password creation page.

• Create a strong and secure password.

• Avoid sharing this password with anyone.

• Re-enter the password as required.

• Click “Submit” to continue.

1. Update Account Information

Next, you’ll be forwarded to a profile update page.

• Enter your First Name and Last Name in the provided fields.

• Click “Submit”.

Once this step is completed, a confirmation message will appear:

“Your account has been updated.”

Click “Back to Application” to finish the setup.

You’re In!

You will now be redirected back to the landing page. From there, you can safely click the “Login” button. After a successful login, you will be taken to the EGW Sandbox Merchant Portal Home Page.