MOTO

EGW supports MOTO transactions, enabling merchants to accept card payments that are initiated via phone calls, email, or manually keyed-in orders, typically in environments like call centers or back offices.

This functionality allows merchants to securely capture payments without the customer being physically present or interacting with an online checkout interface.

Core Capabilities

• Manual Payment Entry Interface - Merchants can enter customer card details via a secure form within the Merchant Portal or via API.

• PCI DSS Compliance - All MOTO transactions are handled in a PCI-compliant environment. Sensitive card data is processed securely with no storage of raw cardholder information on merchant systems.

• Transaction Flagging - MOTO payments are automatically flagged with the appropriate indicator (MOTO e-commerce flag) for proper acquirer and scheme handling.

• Fraud Risk Mitigation - While 3D Secure is typically not used in MOTO, EGW supports fraud prevention strategies such as:

  • Rule-based risk checks

  • Block/Allow list validation

  • Velocity checks and amount limits

• Multi-Currency Support - MOTO payments can be accepted in any supported currency, just like online payments.

• Merchant Role Management - Access to MOTO features can be restricted to authorized users only through granular permission settings in the Merchant Portal.

Customer places an order over the phone and provides card details for processing.

Merchant processes subscription or invoice payments initiated from customer email requests.

Call center teams take orders remotely using secure merchant-side tools.