# Merchant Portal

The Merchant Portal is a secure, web-based interface that enables merchants to manage their e-commerce payment operations in a centralized and user-friendly environment. The portal is delivered as a fully white-labeled solution, allowing the Customer to apply its own branding, domain, and visual identity to provide a consistent experience for merchants.

Through the portal, merchants can onboard and configure their payment setup, monitor transactions, manage shops and payment methods, create invoices and payment links, manage users, and access operational insights. The interface is designed to support daily payment operations with clear navigation and intuitive tools.

The Merchant Portal supports multiple languages, allowing merchants and operational teams to use the platform in their preferred language.

#### Key capabilities

**Merchant onboarding and access**

The portal supports structured merchant onboarding and registration flows, allowing merchants to securely access the platform and activate payment services. Authentication options include secure login mechanisms and support for multi-factor authentication and decoupled authentication methods, ensuring strong account protection.

**Merchant agreement management**

Merchants can view and manage agreement-related information, including enabled services, payment capabilities, and operational parameters defined under their merchant agreement.

**Shop management**

Merchants can manage one or multiple shops (merchant profiles) within the portal, configure supported payment methods, manage shop environments (such as Sandbox and Production), and monitor operational status across shops.

**Dashboard and insights**

A centralized dashboard provides an overview of payment activity, including transaction volumes, approval rates, payment method distribution, and operational performance indicators.

**Transaction management**

Merchants can search, filter, and review transaction records, view detailed payment information, and export transaction data for reconciliation or reporting.

**Payment Links and QR payments**

Merchants can generate Payment Links and QR Codes to request payments from customers through a secure hosted checkout page.

**Invoice management**

Merchants can create and manage invoices directly in the portal, track payment status, and monitor invoice lifecycle from issuance to payment.

**Checkout customization**

Merchants can adjust the appearance of their hosted checkout page, including branding elements such as logos, colors, and fonts, creating a consistent customer experience.

**User and access management**

Role-based access control enables merchants to manage user accounts, assign roles, and control access to specific portal functions.

**Notifications and alerts**

The portal provides notifications and status updates related to operational events such as transaction processing, configuration requests, invoice status changes, payment link activity, and system updates.

**Sandbox testing environment**

A built-in Sandbox environment allows merchants to test integrations, simulate transactions, and validate payment flows without processing real payments.

**Documentation and developer resources**

The platform provides access to documentation and API reference materials that support merchant onboarding, integration, and platform usage.

#### Benefits

* Centralized payment management
* Secure and reliable merchant access
* Flexible configuration of payment features
* Built-in testing environment for development
* Comprehensive documentation and integration support


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