Fraud Management

The Fraud Management module in the Administration Portal provides Acquirer Bank risk analysts with a comprehensive set of tools to effectively monitor, detect, and prevent fraudulent activities across the merchant portfolio. The solution enables proactive risk mitigation by offering granular control over fraud prevention measures and real-time visibility into suspicious activities.

Risk analysts can leverage the Transaction Monitoring tools to review declined or suspicious transactions flagged by the fraud detection system. The transaction viewer allows users to search, filter, and analyze transactions in detail, supporting efficient investigation workflows. For further analysis or reporting purposes, transaction data can be exported in commonly used formats such as CSV.

The module includes centralized management of Block Lists and Allow Lists, which can be maintained at both the Acquirer (Bank) and Merchant levels. Block Lists enable risk analysts to prevent transactions from known high-risk sources, while Allow Lists ensure seamless processing for trusted merchants, customers, or transaction types. The system also supports delegated management, allowing approved merchants to maintain their own Allow Lists within defined limits.

The Rules Engine provides flexible configuration options for defining and applying fraud prevention rules. Risk analysts can create, modify, or deactivate rules tailored to specific risk profiles, with the ability to apply these at either the Merchant or Bank level. Individual rules can be enabled or disabled for specific merchants, ensuring adaptive and customized fraud prevention strategies.

Additionally, the Rules Engine incorporates a Testing Tool, enabling analysts to simulate and validate rule behavior against historical transaction data before activation. This ensures optimal rule performance and minimizes disruption to legitimate transactions.

By providing centralized control, real-time monitoring, and customizable risk strategies, the Fraud Management module enables Acquirers to safeguard payment flows while supporting compliance and operational efficiency.