Status Page

The EGW Status Page is hosted under a dedicated domain and provides real-time insights into platform performance, API availability, and connected third-party services. This external page is designed to give merchants, partners, and technical teams full visibility into operational health, service incidents, and planned maintenance—without requiring platform login.

The Status Page is fully white-labeled, allowing it to reflect your brand identity with customized logo, colors, and domain name—ensuring a consistent and professional experience for your users.

Status Overview

• View the overall health of the EGW platform at a glance.

• Color-coded status indicators (Operational, Partial Degradation, Service Disruption) make it easy to assess system status instantly.

• Platform components are grouped logically for quick scanning.

API Performance Metrics

• Track real-time and historical availability of core APIs:

  • Payment Service API

  • Merchant Portal API

  • Acquirer API

  • Other integrations statuses (e.g. ICO services, API Aggregators, Bank APIs)

• Each API includes interactive graphs to visualize uptime trends, latency, and failure patterns.

Recent Notices

• View planned maintenance notifications, live incident updates, and post-mortem reports.

• Notices include real-time status, impact assessment, timeline for resolution, and root cause summaries (where applicable).

Incident History

• Browse historical logs of past incidents and maintenance events.

• Filter by date, region, or API component to evaluate historical reliability or recurring patterns.

Domain, Branding, and Access

Hosted under a separate public domain to guarantee availability—even in the event of core platform disruptions.

Fully white-labeled to reflect your brand (logo, colors, URL).

Open access with no login required, enabling real-time monitoring for internal teams, partners, and merchants.

Deployment Options for Availability Monitoring

EGW supports two flexible setup models for status monitoring, depending on your deployment model and business needs:

1. Internal Availability Check Services

   Ideal for on-premises deployments, this setup uses internally hosted probes and monitoring tools to verify the availability and performance of critical EGW components. These checks run within the organization’s controlled network environment and offer a secure, private monitoring setup.

2. Third-Party Global Monitoring Services

   For both service-based and on-premises deployments, EGW can integrate with third-party availability monitoring platform.

These services perform health checks from multiple geographic regions, providing a global perspective on uptime and latency. This setup is especially useful for international merchants and banks requiring external validation from diverse regions.