> For the complete documentation index, see [llms.txt](https://doc.ecomm.api.tietoevry.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.ecomm.api.tietoevry.com/price-policy/on-premises-price-policy.md).

# On-premises Price Policy

Tieto offers the E-Commerce Payment Gateway (EGW) as an On-Premises solution with a clear and flexible pricing structure that supports both long-term ownership and operational flexibility. This model is ideal for organizations requiring full control over their deployment and strict compliance with internal or regulatory policies.

## Installation & Deployment

Deployment within the customer’s data center or private/public cloud is delivered as a one-time professional services project. The total cost is scoped based on infrastructure complexity, integration needs, and customization requirements.

The project typically includes:

* Pre-study & Requirements Analysis
* Initial Setup & Configuration
* Branding and Customization
* System Integrations (e.g., Core banking, Card host, Fraud tools, IAM)
* ICO Integrations (e.g., Visa, Mastercard)
* End-to-End Validation and Go-Live Support

> *Additional costs may apply for multi-tenant support, advanced routing logic, or hybrid cloud architecture.*

## Licensing Options

**Perpetual License**

* One-time fee for the software license.
* Grants indefinite use within the licensed environment.
* Requires an annual support & maintenance agreement.

**Monthly Subscription**

* Recurring monthly license fee based on licensed volume or usage tier.
* Offers budget predictability with operational flexibility.
* Includes ongoing access to support and updates.

## Support & Maintenance

Support is offered under an annual or monthly agreement (depending on license model), and includes:

* Access to software updates, patches, and new releases
* Security updates and scheme compliance changes (e.g., Mastercard mandates)
* Technical support (ticket-based, remote, and optional 24/7 SLAs)
* Upgrade guidance and issue resolution

Support tiers are available to match required service levels and response times.


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