Managed Service Price Policy
Tietoevry offers EGW as a Managed Service under a transparent and scalable pricing model designed to meet both business and regulatory needs. This model includes Installation & Deployment, Subscription Licensing, and Ongoing Support, all delivered within a secure, PCI DSS-compliant public cloud infrastructure located in the EU region.
Installation & Deployment
The initial setup cost is determined based on the complexity of deployment and customization requirements.
This one-time Installation and Deployment project includes:
Pre-study & Requirements Analysis - Understanding your current architecture, payment flows, and business needs.
Service Setup - Configuration of the solution, payment methods, and fraud prevention with default policies.
Customization - Implementing the owner's branding incorporating additional specific customizations.
Integration and Assistance -Technical onboarding and system-to-system integration support (e.g., with backend systems, Cards System, CRM, ERP, SMS, Mail, etc,).
ICO Integration - integration to VISA, Mastercard, or other local payment services on behalf the solution owner.
Licensing – Monthly Subscription Fee
EGW Managed Service is licensed via a predictable monthly subscription fee that includes:
Infrastructure hosting in Tietoevry’s EU public cloud
Platform maintenance, software upgrades, and hotfixes
Security and compliance operations (PCI DSS, GDPR, ISO standards)
Automated scaling and performance tuning
Access to Merchant and Administration Portals
Use of sandbox/testing environments
Monitoring and alerting tools
Incident management and SLA-backed availability
Volume-Based Licensing
Each subscription includes a pre-defined transaction volume pack. Beyond this threshold, a tiered pricing model applies for additional transactions.
Scalability & Extensions
The license model supports future platform extensions and feature upgrades, including:
Enablement of new payment methods (e.g., A2A, Wallets)
API aggregation coverage
Expansion of fraud prevention capabilities
Optional white-labeling modules
Third-party integrations
This single monthly fee eliminates hidden costs and supports accurate budgeting for customer
Licensing Scope & Limitations
Depending on the selected plan and contract, licensing may include specific constraints:
Geographic Scope - Access may be limited to specific countries or regions as defined in your agreement.
Merchant Limits - A cap on the number of supported merchants may apply. Additional merchants can be added under extended plans.
3D Secure SDK - The 3D Secure SDK (for mobile apps) is available as an optional licensed add-on and is included only in advanced or custom plans.
API Rate Limits -API usage is monitored and throttled based on agreed thresholds to ensure fair and stable platform usage.
Support & Service Inclusions
Included as part of the subscription, Tietoevry ensures:
24/7/365 Technical Support
Real-time Monitoring and Alerts
Automated Scaling and Load Balancing
Continuous Feature Updates
Updates the ICO Mandate
Security updates
SLA Commitments on Uptime and Response Time
Summary
One-time fee based on scope and complexity
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